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Debbie Boone is a self-professed “customer service geek and champion for animal health”. She began her training in business management and the care of customers while growing up in her family’s six restaurants. She laughingly jokes “her parents were firm believers in child labor” so she started working with the public at the ripe old age of twelve. A love of animals lead her to a degree in Animal Science from NC State University. To get her foot in the door to her dream job, she began her career in veterinary medicine as a part time receptionist in 1985. Her business, retail & hospitality background quickly moved her into the position of hospital administration. She managed AAHA accredited hospitals for 23 years. Her rather unique skill set includes experience with small animal, mixed animal, specialty, emergency and even shelter management. She is considered an expert in team communication and developing monthly paid wellness plans for veterinary practices.
Acknowledged as a leader in change implementation and employee engagement, her skills as a trainer & speaker have been utilized by most major animal health manufacturers to bring value added services to their customers. Debbie’s style as a presenter is to bring real life stories to her students to educate and entertain leading to glowing reviews and a message that “sticks”. She has been a speaker for the WVC, AAHA, Midwest and Atlantic Coast Veterinary Conferences and always fills the room. She has presented multiple webinars on NAVC’s VetFolio. She is the instructor for Patterson Veterinary Supply’s Communication and Customer Service class, training 9000+ team members. This one on one contact with so many staff members keeps her abreast of the daily challenges veterinary practices face and the creative and unique solutions they have found to overcome them.
Debbie’s business, 2 Manage Vets Consulting, is focused on partnering with practices to develop extraordinary team communication skills thus enhancing patient care along with coaching best business practices to increase profits and practice value. Debbie was chosen as one the seven practice management consultants in the US and Canada to develop the “Veterinary Practice Management Essentials” checklist for VetPartners and Partners for Healthy Pets.
She is the co-author of “The Veterinarian’s Guide to Healthy Pet Plans—How to Design and Implement Successful Preventive Care Plans” with Dr. Wendy Hauser. Her articles and insights have appeared in the VHMA newsletter, Firstline, DVM 360 online, Vet Team Brief, Trends, and many others. She is a member of the VHMA, AAHA, VetPartners and multiple veterinary business and management groups. She is holds a certificate in customer service (CCS) and is a CVPM. She serves on the AAHA LINC committee assigned with selecting the AAHA board. She is a member of the Board of Directors of VetPartners – the association of veterinary consultants. Debbie is also thrilled to be a member of the Fear Free(SM) Advisory board and Speakers Bureau and sees great potential for the future of Fear Free(SM) Certification. She is also Fear Free certified.
Her personal mission is to improve the health and life of animals through training veterinary teams to be purpose driven champions for their patients.
Her latest project is the development of a Veterinary Practice Management concentration through the College of Agriculture and Life Sciences at NC State University.
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